Refund policy
RETURN & REFUND POLICY
At Cairnmead Faculty of Safety (Pty) Ltd, we provide digital learning programmes focused on construction health and safety, including CPD-accredited courses, professional certification pathways, industry-aligned training content, and practical learning resources designed to develop competent, accountable, and industry-ready safety professionals.
Due to the nature of digital products, all purchases are generally considered final once:
- access to the course has been granted;
- login credentials have been issued;
- course materials have been downloaded;
- a webinar or live session has been attended; or
- a certificate of completion or CPD certificate has been issued.
Refunds may be considered under the following circumstances:
- Duplicate payments made in error
- Technical issues preventing access where Cairnmead is unable to resolve the issue within a reasonable time
- Incorrect course purchased where access has not yet been activated
- A live training event is cancelled by Cairnmead
Refund requests must be submitted in writing within 7 calendar days of purchase to:
Approved refunds will be processed within 7–14 business days.
Refunds will not be granted for:
- Failure to complete the course
- Change of mind
- Failure to meet certification requirements
- Device or internet incompatibility
- Downloaded materials already accessed
- Missed live sessions due to participant unavailability
Cairnmead reserves the right to approve or decline refund requests at its discretion.